Privacy Policy
The Blue Owls Solutions PTY LTD (ACN 676 658 601) (The Blue Owls, us, we, our) takes your privacy seriously and is committed to responsible privacy practices. We are bound by the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs).
Please read this Privacy Policy to understand how we collect, use, disclose, store, handle, and protect your personal information. This policy applies to all information collected through our website at https://theblueowls.com/, and any other interactions you have with us.
1. What is Personal Information?
In this Privacy Policy, ‘personal information’ has the meaning set out in the Privacy Act. Generally, it is information (whether fact or opinion) about an individual who is identified or reasonably identifiable from that information.
Some types of personal information are classified as ‘sensitive information’ and are subject to additional protection under the Privacy Act. We generally do not collect sensitive information.
2. What types of personal information do we collect?
The types of personal information we collect will depend on your relationship with us and the purpose for the collection:
- For Customers and Clients procuring our services: Your name, billing address, email address, telephone number(s), and payment information (including bank details or other payment method information).
- For Individuals making enquiries or submitting feedback: Your name, email address, telephone number(s), and details of your enquiry or feedback.
- For Prospective Employees or Contractors: Information contained in your application or résumé, records from interviews, government-issued identifiers (like Tax File Numbers), insurance information, banking details, and driving history (if applicable to the role).
- For Suppliers and Distributors: Your name, mailing or street address, email address, and telephone number(s).
We also collect technical information and general analytics (some automatically collected) such as web browser type, IP address, geolocation data, and browsing preferences, which arises from your use of our website and/or platforms.
3. How do we collect personal information?
We collect your personal information directly from you when it is reasonable and practicable to do so, including when you:
- Access or use our website.
- Subscribe to or purchase our products or services.
- Sign up for newsletters, promotions, or events.
- Make inquiries or otherwise communicate with us by email, telephone, or via the website.
- Apply to work with us or are engaged by us as a contractor.
In limited circumstances, we may collect information from third parties such as our service providers, your representatives who disclose information to us, or from publicly available sources.
Technologies Used for Collection
We use technologies to collect technical information and general analytics, including:
- Cookies: Data files placed on your device. You can disable cookies, but this may affect the functionality of some website features.
- Log files: Track actions on our website.
- Web beacons, tags, and pixels: Electronic files used to record browsing information.
4. How do we use your personal information?
We use your personal information for purposes including managing our business and providing our products and services to you, such as to:
- Provide our services to you or receive goods/services from third parties.
- Verify your identity.
- Consider you for a job or other relationship with The Blue Owls.
- Communicate with you and address any issues or complaints.
- Prevent, detect, and investigate suspicious, fraudulent, or criminal activity.
- Comply with our legal obligations.
- Improve our products and services.
- Personalise your experience and enhance the services you receive.
- For direct marketing purposes (see Section 6).
Technical information and general analytics are used to gauge visitor traffic, trends, and to improve our website and services.
5. To whom do we disclose personal information?
We may disclose your personal information to third parties in connection with the purposes described above. This may include:
- Our related companies.
- Our professional advisers (such as lawyers, accountants, or auditors) and insurers.
- Our employees, contractors, and third-party service providers who assist us in performing our functions, such as payment systems operators, cloud service providers, and IT support.
- Organisations authorised by us to conduct promotional, research, or marketing activities.
- Any potential third-party acquirer of our business or assets.
- Any other person as required or permitted by law.
We take commercially reasonable steps to ensure that third parties only use your information as required for the purpose of disclosure and in a manner consistent with applicable laws.
6. Direct Marketing Communications
We will only send you direct marketing communications (news, offers, promotions) where you have consented for us to do so. You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the communications.
7. Storage and Security of Personal Information
We store your personal information in paper-based files and/or electronic record-keeping methods in secure databases. We implement reasonable measures to protect your personal information from misuse, loss, theft, and unauthorised access, modification, or disclosure.
These measures include maintaining physical security over data stores, and computer/network security using firewalls, user identifiers, and passwords.
However, as the internet is inherently insecure, we cannot guarantee the security of personal information transmitted to us online, and you transmit it at your own risk.
8. Does personal information leave Australia?
Your personal information may be transferred overseas or stored overseas. Such countries are likely to include the India.
Where personal information is transferred to a jurisdiction without comparable data protection laws, we will take commercially reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Privacy Act and APPs.
9. Accessing and Correcting your Personal Information
You may request access to any personal information we hold about you at any time. We will provide access in accordance with the Privacy Act.
If you believe that the personal information we hold is incorrect, incomplete, or inaccurate, you may request us to amend it. If we agree, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.
10. How long do we keep your personal information?
We retain your personal information for the period necessary for the purposes for which it was collected, unless a longer retention period is required by law. When it is no longer required, we will take reasonable steps to delete or de-identify the information.
11. Questions or Complaints
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:
Email: info@theblueowls.com
We are committed to resolving any complaints reasonably. We will make reasonable inquiries and assess your complaint with the aim of a timely and efficient resolution.
If you are unsatisfied with the outcome, you may complain to the Office of the Australian Information Commissioner (OAIC):
| Detail | Contact Information |
| Phone | 1300 363 992 |
| Online | www.oaic.gov.au |
| enquiries@oaic.gov.au |
12. Contact Us
To submit a query, concern, complaint, or request for access/correction, please contact our Privacy Officer:
Privacy Officer
The Blue Owls Solutions PTY LTD
12 Flinders st, upper Kedron
Brisbane, QLD, Australia – 4055
Email: info@theblueowls.com
Phone: +61 450 686 797
13. Changes to this Policy
We may change or update this Privacy Policy from time to time. The current version is available on our website. We suggest you check back regularly and we will seek to inform you by notice on our website or by email if we make significant changes.
Last updated: 01/02/2025